Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools and support they need to stay in control. If gambling is no longer fun and starts to feel like a problem, it is important to recognise the signs early and seek help. We encourage all players to gamble responsibly, set personal limits, and take breaks when needed.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. The following signs may indicate that you or someone you know needs help:

• Spending more money on gambling than you can afford to lose
• Feeling anxious, irritable, or restless when not gambling
• Chasing losses in an attempt to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Borrowing money or selling possessions to fund gambling
• Lying to friends or family about how much time or money you spend gambling
• Using gambling as a way to escape stress, depression, or other problems
• Feeling unable to stop or cut down on gambling despite wanting to
• Continuing to gamble even after experiencing significant financial losses

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your activity. These tools are available at any time and are designed to give you full control over your gambling habits.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Loss Limits: Restrict the amount of money you can lose within a defined time period.
• Session Time Limits: Control how long you spend gambling in a single session.
• Reality Checks: Receive regular reminders of how long you have been playing.
• Cool-Off Period: Take a short break from gambling for a period of 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from gambling for a minimum of six months or on a permanent basis. You can also use the national self-exclusion scheme GamStop to block access to all licensed gambling websites in the UK.

To activate any of these tools, please visit your account settings or contact our customer support team, who are available to assist you at any time.

Helpful Resources

If you feel that gambling is becoming a problem for you or someone close to you, please reach out to one of the following organisations. They offer free, confidential advice and support:

• BeGambleAware — Provides free information, advice, and support for anyone affected by problem gambling. Available 24 hours a day, 7 days a week.
• GamCare — Offers practical help, support, and free counselling for problem gamblers and their families through a national helpline and online chat service.

Remember, help is always available. You are never alone, and seeking support is a sign of strength. Please gamble responsibly.